Hospitality Assured provides team workshops, one to one advice, telephone helpline and toolkits to help you and your team to understand the requirements in the standard and prepare for external assessment.
If you are interested in becoming an accredited trainer in the Highlands please download the Highlands Training Advisor Specification from our Role of the Advisor page.
This help and support is provided by our team of accredited trainers which you can find below.
Bright Light Marketing
Fiona Drane
Unit 7 Ettrick Riverside
Dunsdale Road
Selkirk
TD7 5EB
Tel: 01750 505053
Mobile: 07900 462098
Email: fiona.drane@brightlightmarketing.co.uk
Web: www.brightlightmarketing.co.uk
Bright Light Marketing is currently working with a number of clients including VisitScotland and small hotels to achieve Hospitality Assured recognition.
Bright Light Marketing has personal experience of Hospitality Assured and its benefits from our previous roles at the Scottish Borders Tourist Board (now VisitScotland Borders). Hospitality Assured radically changed this organisation into a customer obsessed company. This resulted in a number of customer service innovations which gained industry recognition and measurable results both internally and externally.
Bright Light Marketing offers clients a hand on approach which includes:
- Hospitality Assured Action Plan detailing timescales and deadlines
- Facilitation of Hospitality Assured Team meetings
- Experience and Evidence of the impact which Hospitality Assured has had on other companies in the UK
- Assistance with the self assessment including preparation of the template documents
- Preparation for the final assessment
- Assistance with an action plan following assessment
- On going support as required
Please contact Fiona Drane to discuss how we can help you further
Jennifer Bryson BA FIH
Mobile: 07885 365 782
Email: jjbryson@waitrose.com
Business Excellence Consultancy
Mr J Burchell FIH
49 Redwood Avenue
Milton of Leys
Inverness
IV2 6HA
Tel: 01463 772518
Fax: 01463 772519
Mobile: 07850 220122
Email: john.burchell@virgin.net
Cairngorm Mountain Ltd
Mr Ian Whitaker
Commercial Director
Telephone: 01479 861 308
Email: ian.whitaker@cairngormmountain.com
Cairngorm Training
Ishbel Rose FIH
Sonas
Forest Road
Grantown on Spey
PH26 3JJ
Telephone:07747 081286
Email: ishbel@cairngormtraining.co.uk
Ms Sue Hawkins MIH
Kernow
Casho
Quarff
Shetland
ZE2 9EY
Tel: 01950 477529
Mobile: 07801 537000
Email: suemhawkins@beeb.net
Hospitality Advisory Services
Mr Stephan Riegel MIH
26 Westgate
Mid Calder
Livingston
West Lothian
EH53 0SP
Tel: 01506 882853
Fax: 0131 449 3176
Mobile: 07946 449253
Email: stephan@hospitalityadvice.co.uk
Lambie Gilchrist Consultancy
Ms J Lambie FIH
Wamphray Mill
Wamphray
Nr Moffat
Dumfrieshire
DG10 9NP
Tel: 01576 470880
Email: lgconst@aol.com
Lisa Maclean BA MIH
LSM Consultancy
Mobile: 07810804718
Email: lisa@lsmconsultancy.co.uk
M H Training & Development
Ms M Huggett FIH
7 Ness Way
Fortrose
IV10 8SS
Tel: 01381 621064
Mobile: 07739 472740
Email: marinahuggett@btconnect.com
"The immediate benefit to the hotel is shown in an increase in job satisfaction and staff loyalty which in the long term, results in higher levels of staff retention."
Stephen Boxall
General Manager
The Ritz London