Hospitality Assured provides team workshops, one to one advice, telephone helpline and toolkits to help you and your team to understand the requirements in the standard and prepare for external assessment.
If you are interested in becoming an accredited trainer in the Highlands please download the Highlands Training Advisor Specification from our publications section.
This help and support is provided by our team of accredited trainers which you can find below.
NORTHERN ENGLAND
AVF Marketing
Mr A Fewell FIH
32 Ainderby road
Romanby
Northallerton
N Yorks
DL7 1EX
Tel: 01609 775686
Fax: 01609 770990
Email: afewell@aol.com
Bright Light Marketing
Fiona Drane
Unit 7 Ettrick Riverside
Dunsdale Road
Selkirk
TD7 5EB
Tel: 01750 505053
Mobile: 07900 462098
Email: fiona.drane@brightlightmarketing.co.uk
Web: www.brightlightmarketing.co.uk
Bright Light Marketing is currently working with a number of clients including VisitScotland and small hotels to achieve Hospitality Assured recognition.
Bright Light Marketing has personal experience of Hospitality Assured and its benefits from our previous roles at the Scottish Borders Tourist Board (now VisitScotland Borders). Hospitality Assured radically changed this organisation into a customer obsessed company. This resulted in a number of customer service innovations which gained industry recognition and measurable results both internally and externally.
Bright Light Marketing offers clients a hand on approach which includes:
- Hospitality Assured Action Plan detailing timescales and deadlines
- Facilitation of Hospitality Assured Team meetings
- Experience and Evidence of the impact which Hospitality Assured has had on other companies in the UK
- Assistance with the self assessment including preparation of the template documents
- Preparation for the final assessment
- Assistance with an action plan following assessment
- On going support as required
Please contact Fiona Drane to discuss how we can help you further
RQA Ltd
Mr P Clark FIH
Principal Catering Consultant
96 Ainsty Road
Wetherby
W Yorkshire
LS22 7FY
Tel & fax: 01937 582754
Mobile: 07946 530758
Email: peter.clark50@ntlworld.com
Web: www.rqa.com
Peter has been a Hospitality Assured accredited training provider since its inception in 1998.
With a background based in operational management Peter has practical experience of the issues facing catering organisations and businesses that have aspirations to achieve accreditation. He has assisted charities, charitable trusts, hotels, local authority departments and commercial enterprises through the self-review process.
Peter’s objective is to ensure that at the end of his initial involvement everybody who has attended understands where their organisation is at the time of the review, where they want to be and how they are going to get there.
Every client is provided with their own completed draft Self Review and an Outline Action Plan. If the Action Plan identifies the need for further external support he will be delighted to advise whatever is required.
Many clients request that Peter returns just before they apply for accreditation in order to facilitate a further swift review to confirm that they are ready for assessment.
WALES
Catlow Consulting
Philip D Catlow FIH
Ty Laoiseach
Wern y Wylan
Llanddona
Beaumaris
LL58 8AQ
Tel: 07764 193266
Email: philip@catlowconsulting.com
Web: www.catlowconsulting.com
Philip Catlow is the Principal of Catlow Consulting. He has been involved with Hospitality Assured since its launch and has helped over 70 organisations to achieve the Standard. From an initial self assessment exercise he will identify where you are now, and what needs to be done prior to external assessment. He will then provide assistance and coaching at an appropriate level to ready your organisation for assessment. Philip also works with organisations who are already accredited, but wish to progress towards and achieve best practise.
Philip's career has spanned the hotel, conference and university sectors of the Hospitality industry. He therefore understands the practical issues and challenges, which enables him to relate at all levels to those wishing to achieve accreditation. More information about Catlow Consulting and their activities can be found on www.catlowconsulting.com - portfolio.
Philip works with organisations over the length and breadth of the UK.
"The immediate benefit to the hotel is shown in an increase in job satisfaction and staff loyalty which in the long term, results in higher levels of staff retention."
Stephen Boxall
General Manager
The Ritz London