Universities — published in University Caterer, June 2007

Seeking Excellence in Universities through Continuous Improvement

An increasing number of UK universities have now achieved the Hospitality Assured Standard – championed by the Institute of Hospitality (formerly HCIMA) – for their hospitality and conference services.
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Hospitality — published in Catering in Scotland, April 2007

Seeking Excellence in Scotland through Continuous Improvement

In an increasingly competitive marketplace where the client is becoming ever more discerning, there is a need for hospitality organisations to exceed customer expectations by going the extra mile and achieving excellence in all they do.
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Travel — December 2005

Hospitality Re-assured with Stena Line

Stena Line (Irish Sea) has for the fifth consecutive year achieved the prestigious internationally recognised Hospitality Assured standard for service and business excellence in hospitality – gaining its highest ever overall Hospitality Assured accreditation score, demonstrating that the company is delivering ‘outstanding’ service and business excellence.
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Universities — June 2005

University of Surrey is Hospitality Assured

The Hospitality Catering Services (HCS) team at the University of Surrey (UniS) has recently achieved Hospitality Assured, the HCIMA-led standard for service and business excellence in hospitality.
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Hospitality Assured Forum — June 2005

2005 Hospitality Assured Forum report

Hospitality and leisure organisations, showing total commitment to the HCIMA-led and the Meeting Industry Association (MIA)-led Hospitality Assured standards for delivering service and business excellence, will significantly improve their year-on-year performance. This was the overriding finding of the second annual Hospitality Assured Forum for sharing 'best practice', hosted in June 2005 by Warwick Conferences at Warwick University.
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Universities — March 2005

Hospitality is Assured at Salomons

The Conference and Events team at Salomons at Tunbridge Wells in Kent—an Associate Faculty of Canterbury Christ Church University College—has just achieved the HCIMA-led Hospitality Assured accreditation for delivering service and business excellence in hospitality.
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Local Authorities — January 2005

Putting on the Ritz for Surrey school children

Surrey Commercial Services, part of Surrey County Council (SCC), has become only the fifth county council school catering operation to achieve Hospitality Assured. The accreditation focused on Surrey Commercial Services' catering provision to 400 primary and secondary schools in the county.
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Business — January 2005

Service Excellence Assured at the IoD

Just over 12 months after the Institute of Directors (IoD) took all hospitality products and services back in-house at its Central London HQ, the prestigious establishment in the heart of St. James’s was awarded Hospitality Assured accreditation.
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SMEs in Scotland — January 2005

Hospitality Assured climbing to new heights in the Highlands

More than 100 of the leading figures in Highland tourism gathered at the Drumossie Hotel in Inverness in January 2005 to discuss how to ensure an unforgettable experience for their visitors. The event was organised by a group of Highland tourism businesses who are passionate about the service and quality they deliver to their customers and are all members of Hospitality Assured.
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