HOSPITALITY ASSURED
INSTITUTE OF HOSPITALITY MEMBERSHIP OFFERMARCH 2008
HA (accredited organisations) employees are eligible for membership of the Institute of Hospitality at a special rate
We would like to offer all HA (accredited organisations) employees a special rate of £80 (instead of £120) to join at any grade
HOTELS
FEBRUARY 2008
Express by Holiday Inn Inverness Recognised for Outstanding Service and Business Excellence
The 94-bedroom Express by Holiday Inn at Stoneyfield, Inverness, in Scotland – operated by Somerston Hotels – has gained the highest overall score to date of any hotel accredited with Hospitality Assured.
HOTELS
JANUARY 2008
Lucknam Park is Hospitality Assured!
One of the UK’s finest luxury country house hotels has achieved Hospitality Assured.
HOTELS
JANUARY 2008
The Cavendish London Gains Hospitality Assured and Wins Considerate Hoteliers Association 2007 Overall Hotel of the Year Award
The 230-bedroom The Cavendish London in the capital’s Jermyn Street has not only achieved Hospitality Assured, but has just been named the overall winner of the prestigious 2007 Considerate Hoteliers Association’s ‘Considerate Hotel of the Year’ environmental awards.
FOOD AND SERVICE MANAGEMENT
JANUARY 2008
Avenance at Marks & Spencer Awarded Hospitality Assured
Avenance Team M&S (Marks & Spencer), a division of Elior UK, has achieved Hospitality Assured.
ANNOUNCEMENTNOVEMBER 2007
Hospitality Assured launched in the Caribbean 2007
The Institute of Hospitality is delighted to announce the successful launch of Hospitality Assured in the Caribbean Tourism Organization.
HEALTHCAREOCTOBER 2007
Triple Success for Sussex Health Care!
The team at Sussex Health Care was delighted to welcome the doyen of British Cookery, 92-year-old Marguerite Patten, when she visited their headquarters at Tylden House at Warnham, near Horsham. She came to congratulate them on their latest recognition for excellence - Hospitality Assured accreditation.
FOOD AND SERVICE MANAGEMENTOCTOBER 2007
The In House Catering Company Gains Prestigious Hospitality Assured Standard for Delivering Service and Business Excellence
The In House Catering Company, based in Central London, has achieved Hospitality Assured.
TRANSPORTSEPTEMBER 2007
Stena Line Retains Top Hospitality Award for Seventh Year
Stena Line (Irish Sea) has for the seventh consecutive year achieved Hospitality Assured.
LEISURESEPTEMBER 2007
Stoke Mandeville Stadium & Olympic Lodge Hotel gain prestigious standard for delivering service and business excellence
Stoke Mandeville Stadium and Olympic Lodge Hotel at Stoke Mandeville, Buckinghamshire, have become the first such hotel and leisure complex to gain Hospitality Assured.
REPORTSSEPTEMBER 2007
Hospitality Assured Reporting Changes
Following recent piloting undertaken by a group of Hospitality Assured Accredited organisations throughout 2007, we have been working alongside MQA the Assessment Body to make significant changes to the assessment reports..
CONFERENCE, BANQUETING & MEETINGSSEPTEMBER 2007
The Hill Gains Prestigious Service Award
The Hill Education & Conference Centre has joined an elite band of organisations, including The Ritz, London, to achieve Hospitality Assured.
HEALTHCAREAUGUST 2007
St Kentigern is First Hospice to be Awarded Prestigious Internationally Recognised Service and Business Excellence Award
St. Kentigern Hospice and Palliative Care Centre at Upper Denbigh Road, St Asaph, Denbighshire, is the first such healthcare organisation ever to achieve Hospitality Assured.
FOOD AND SERVICE MANAGEMENTAUGUST 2007
Avenance City Catering Gains Hospitality Assured
Avenance City Catering has achieved Hospitality Assured.
FOOD AND SERVICE MANAGEMENTJULY 2007
Searcy at the Royal Opera House Hits the High Notes with Hospitality Assured
Searcy at The Royal Opera House, Covent Garden, London, is the first catering operation at an opera, ballet and dance theatre ever to gain Hospitality Assured.
HOTELSJULY 2007
Leading North Wales Country House Hotel becomes Hospitality Assured
One of North Wales’ top country house hotels has achieved the Institute of Hospitality’s internationally recognised Hospitality Assured Standard.
HOTELSJune 2007
Scotland’s Award-winning Glenfinnan House Hotel Gains Hospitality Assured
The award-winning 13-bedroom Glenfinnan House Hotel at Glenfinnan – on the shores of Loch Shiel, near Fort William – has gained Hospitality Assured.
CONFERENCE, BANQUETING & MEETINGSFEBRUARY 2007
Europe's only Quaker Study Centre Gains Prestigious Internationally Recognised Standard for Service and Business Excellence
Woodbrooke - the Quaker Study Centre based in Birmingham and the former Georgian mansion of chocolate maker George Cadbury - has gained Hospitality Assured
UNIVERSITIESJANUARY 2007
First Devon University to Gain Prestigious National Service and Business Excellence Award for Its Hospitality
The University of Exeter has become the first university in Devon to achieve Hospitality Assured and the 15th to do so worldwide. The University gained the award for its Hospitality Services.
HOTELS/TOURISM & LEISUREJANUARY 2007
Scottish Hoteliers and Leisure and Tourism Operators achieve Excellence
Congratulations to the latest hotels and leisure and tourism organisations in Scotland which have successfully achieved Hospitality Assured
HEALTHCAREJANUARY 2007
Hospital Caterers Serve Up Another Winner!
Frimley Park Hospital NHS Foundation Trust in Frimley, Surrey, has become the first NHS Trust in the South of England to achieve Hospitality Assured.
HEALTHCARENOVEMBER 2006
The ExtraCare Charitable Trust delivers Service and Business Excellence
The ExtraCare Charitable Trust, which can trace its roots back some twenty years to the Coventry Church Housing Association, has achieved Hospitality Assured.
LOCAL AUTHORITYOCTOBER 2006
Top Class Service at Town Hall
Visitors are guaranteed a top class service at Stockport Town Hall. The Council's Venue Management team, who set up events and meetings in the famous building, achieved Hospitality Assured.
HOTELSSEPTEMBER 2006
Excellence in Hospitality Assured at the
Royal Garden Hotel
London Kensington's five-star Royal Garden Hotel has gained Hospitality Assured
CONFERENCE, BANQUETING & MEETINGSSEPTEMBER 2006
The Albert Halls Win Award for Hospitality Excellence
Staff from the Albert Halls - owned and managed by Bolton Council in Bolton, Lancashire - can now proudly boast a nationally recognised Hospitality Assured accreditation.
HEALTHCAREJULY 2006
Top London Hospital Graced by Hospitality Assured
The privately owned Princess Grace Hospital - one of London's and the UK's most prestigious privately owned health care establishments - has achieved Hospitality Assured.
HEALTHCAREJuly 2006
Service and Business Excellence at Caring Homes' Coxhill Manor
Coxhill Manor residential and nursing home at Chobham, Surrey, is one of eleven Caring Homes establishments this year to have earned the HCIMA's Hospitality Assured standard for service and business excellence.
HEALTHCAREJUNE 2006
First North East NHS Organisation to Achieve Hospitality Assured
A mental health trust has become the first NHS organisation in the North East to receive Hospitality Assured for the standard of its cleaning and catering.
COLLEGESJune 2006
Hospitality is Assured at James Watt College
The School of Hospitality has noticed an increase in business of 20%, which they attribute directly to working towards achieving the Hospitality Assured accreditation
LOCAL AUTHORITIESJune 2006
High Standard of Dudley School Meals Recognised
Dudley Metropolitan Borough Council (DMBC) and its Dudley Catering and Client Services (DCCS) division has become only the second Local Authority Caterers in the West Midlands ever to achieve Hospitality Assured. The award helps underline the high standard of school meals offered to pupils across the Dudley borough.
CONFERENCEMAY 2006
One of The World's Leading International Business Schools
Established in 1945, Henley Management College at Henley-on-Thames , Berkshire , is one of the world's leading international executive business schools.
UNIVERSITIESMAY 2006
Visitors to the University of the West of England (UWE) can be assured of a warm and helpful welcome.
The University of the West of England (UWE) is the first university in the West Country to achieve Hospitality Assured.
HEALTHCAREMARCH 2006
Barchester Healthcare
Residents, relatives and staff at Tandridge Heights Care Home were recently treated to a celebratory lunch cooked by celebrity chef, Paul Rankin, to celebrate Barchester Healthcare being awarded Hospitality Assured.
HEALTHCAREMARCH 2006
Cromwell Hospital, London
An internationally recognised centre of excellence and one of London 's premier independent hospitals – the Cromwell Hospital – has become the only independent hospital to be currently accredited with Hospitality Assured.
HEALTHCAREFEBRUARY 2006
First Independent Care Home to Gain Hospitality Assured
Donisthorpe Hall, the Leeds independent care home, has become the first such home in the UK to achieve Hospitality Assured.
TRAVELDECEMBER 2005
Hospitality Re-assured with Stena Line
Stena Line (Irish Sea) has for the fifth consecutive year achieved the prestigious internationally recognised Hospitality Assured standard for service and business excellence.
SMES IN SCOTLANDSEPTEMBER 2005
Beat the rest by being the best
The Highlands and Islands Enterprise (HIE) network recently launched a new toolkit to encourage more tourism businesses in the area to take a trip down the road to service excellence.
BUSINESSSEPTEMBER 2005
Customer Service and Business Excellence First for Essex-based Tour Operator.
Grays-based Invitation Coach Events (ICE) has become the first ever independent tour operator, specialising in highly personalised coach holidays for discerning members of the 50-plus age group, to achieve Hospitality Assured.
LOCAL AUTHORITESSEPTEMBER 2005
Why do Local Authorites choose Hospitality Assured?
Hospitality Assured is helping local authorities the length and breadth of the country to demonstrate 'best value'. To date, 12 Local Authorities have successfully gained Hospitality Assured accreditation for their school meals provision
HOTELSJUNE 2005
Hospitality Assured still invaluable to delivering service excellence at The Ritz London
The litmus test of a standard like Hospitality Assured is whether it continues to deliver value in the years following all the excitement of achieving the award for the first time. Stephen Boxall, General Manager of The Ritz London, certainly believes it does.
HOTELSMARCH 2005
Caring staff providing fantastic hospitality at the London Marriott Hotel Kensington
The 216-bedroom four-star London Marriott Hotel Kensington, owned and operated by the Whitbread Hotel Company, is the latest hotel to achieve the double of both the HCIMA-led and the MIA-led Hospitality Assured accreditations.