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NEWSLETTERS AND GUIDES

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"Due to the accreditation, we have become far more focused on detailed business planning, strategic development and benchmarking. I would recommend Hospitality Assured to any operation!"

Irene Carroll FHCIMA
Managing Director
City Catering at Southhampton County Council

Institute of Hospitality CPD Newsletter June 2007

June/July 2007

Institute of Hospitality CPD Newsletter

  • Qualifications
  • e-Learning
  • Management Guides

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Summer Newsletter 2006

Summer 2006

Standard Newsletter

  • Tips On Effective Coaching
  • Themes Of Excellence
  • The Leadership Jigsaw

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Standard Newsletter

Spring 2006

Standard Newsletter

  • Stena Line (Irish Sea) has for the fifth consecutive year achieved Hospitality Assured
  • Hospital Assured is proving a boon to the sector and is an integral element in continued patient care
  • Highlands and Islands Enterprise launch online support to encourage service and business excellence

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HA Technical Brief

HA Technical Brief

Standards for Service Excellence

  • The 10 Key Steps of Service Excellence
  • Why become Hospitality Assured?
  • Who can become Hospitality Assured?
  • The steps to achieving accreditation

Download Technical Brief (PDF 196k)